Our cancellation policy

Safe Holidays: Risk-free holiday booking

Are you unsure how the current Covid-19 situation will develop and how it will affect your holiday booking? Don't worry, you can start planning your time-out at ALPS RESORTS. We have made our cancellation conditions more flexible for you (valid for existing and new direct bookings via our website). The next vacation in the Austrian or Bavarian Alps can come!

 

Free cancellation

  • Summer 2021: up to 7 days (chalets, glamping) or 24 hours prior to arrival (apartments)
  • Winter 2021/22: up to 30 days (chalets, glamping) or 7 days prior to arrival (apartments)
  • Sommer 2022: up to 14 days (chalets, glamping) or 7 days prior to arrival (apartments)

 

Current Covid-19 regulations in Austria & Bavaria

Which rules currently apply in Austria and Bavaria and what should be observed? On the following websites you will find all the information on current developments and measures.

Chalets & Glamping

Summer 2021

valid period: 24.04. - 27.11.2021
cancellation up to 7 days prior to arrival: free of charge
cancellation from 6 days prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Winter 2021/22

valid period: 27.11.2021 - 23.04.2022
cancellation up to 30 days prior to arrival: free of charge
cancellation up to 14 days prior to arrival: 70% of the rental price
cancellation up to 7 days prior to arrival: 90% of the rental price
cancellation from 6 days prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Summer 2022

valid period: 23.04. - 26.11.2022
cancellation up to 14 days prior to arrival: free of charge
cancellation up to 13 days prior to arrival: 90% of the rental price
cancellation from 6 days prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Resorts: Alpenchalets Biberwier Zugspitze, Alpenchalets Reiteralm, Almdorf Hohentauern, Almdorf Stadl, Alpendorf Dachstein West, Alpenpark Turracher Höhe, Bergeralm Chalets, Bergresort Hauser Kaibling, Feriendorf Murau, Feriendorf Hohentauern, Ferienresort Inzell, Glamping Village Kötschach, Kreischberg Chalets, Naturpark Chalets Lambrecht, Turrach Lodges, Tauernlodges Uttendorf

Apartments

Summer 2021

valid period: 24.04. - 27.11.2021
cancellation up to 24 hours prior to arrival: free of charge
cancellation from 23 hours prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Winter 2021/22

valid period: 27.11.2021 - 23.04.2022
cancellation up to 7 days prior to arrival: free of charge
cancellation from 6 days prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Summer 2022

valid period: 23.04. - 26.11.2022
cancellation up to 7 days prior to arrival: free of charge
cancellation from 6 days prior to arrival: 100% of the rental price
in case of no-show: 100% of the rental price

Resorts: Alpe Maritima Ossiacher See, Alpenrock Schladming, Carpe Solem Mariapfarr, Carpe Solem Rauris, Chalet 149 Westendorf, Erzberg Alpin Resort, FerienPark Kreischberg, Kreischberg Suites, Tauernresidence Radstadt, Tauernsuites Mitterwirt

Our cancellation conditions relate to the rental/overnight stay price. Additional costs (e.g. final cleaning, local tax, linen set) will not be charged in the event of cancellation.

Do you have any further questions?

Contact us by phone (+43 3537 200 50) or send us a message using the contact form below. Our team will take care of your request and get back to you as soon as possible.