Privacy Policy

Data protection

The protection of your personal data is very important to us. Therefore, we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). With this data protection guideline, we inform you about the most important aspects of data processing within our website.


If you contact us via the form on the website or by e-mail, your data will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your consent.

Storage of data

We point out that for the purpose of a simpler booking process and for subsequent contract processing in the context of cookies, the IP data of the users are stored, and the following personal information is collected:

Booking process

  • Full name (mandatory)
  • Address
  • State/Province
  • Postal Code
  • Region
  • ID Number
  • Country
  • Phone
  • E-Mail (mandatory)
  • Message

Contact Form

  • Full name (mandatory)
  • City
  • State/Province
  • Phone
  • E-Mail (mandatory)
  • Message


In addition, the following data is also stored with us for the purpose of contract execution: Customer login data for the booking management. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we cannot conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission / inquiry of the transfer data to the processing bank / payment service provider for the purpose of debiting / payment of the purchase price, as well as to our tax advisor to fulfill our tax obligations and possible collection services.

After canceling the booking process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years).

Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

We use contract processors for this data processing.


We pass on your data to the following recipients or recipient categories:

Calle Safor, 5
46015 Valencia

AVANTIO is the provider of the booking engine and GDPR certified.


Webserver / Serverlogs

The following data is collected by the web server: The IP address, the date / time of the request or which file (name and URL) is called by the user and which amount of data is transmitted and a message indicating whether the request was successful or not. Furthermore, data for the recognition of the browser used and the operating system used, as well as the website from which the access was made (when accessed via a link) stored.

The storage of the server logs serves to check the system security as well as the technical control, administration and optimization of the websites / shops. In addition, in hacker attacks, this data is passed on to the respective authorities for prosecution. The data is not forwarded to third parties. The server logs are stored for four years.


Our website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. Disabling cookies may limit the functionality of our website.

TLS encryption (formerly Secure Socket Layer) - HTTPS

We use https to transfer data on the Internet (tap-protected by third parties / unauthorized persons). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission over the Internet, we can ensure the protection of confidential data. You acknowledge the use of this security of data transfer at the small lock symbol in the upper left corner of the browser and the use of the https scheme as part of our Internet address.


You have the opportunity to subscribe to our newsletter via our website. To do so, we need your e-mail address and your declaration that you agree with the subscription to the newsletter.

Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm the registration.

You can cancel the subscription to the newsletter at any time. You can unsubscribe directly in the newsletter email. Furthermore, you can send your cancellation to the following e-mail address: We will immediately delete your data in connection with the newsletter dispatch.

As newsletter tool, we use the processor The Rocket Science Group LLC with the product Mailchimp. Also we have the described DSGVO implementations within Mailchimp according to the description In addition, Mailchimp is certified under the EU / US Privacy Shield.


The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA

Here you find the Mailchimp data protection:

Contact form

By transmitting your personal data (first name, last name, e-mail address, telephone) via the contact form, your data will be processed in accordance with Art. 6 para. 1 lit. b. captured, processed and stored including the response in our system.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can contat us at any time:

Alps Residence Holidayservice GmbH
Kirchberger Straße 60
A-6370 Kitzbühel
Telephone: +43 3537 20050

Use of Web Analytics Tools

Our website uses features of the web analytics service Google Analytics of Google LLC, headquartered in California, USA. Data is transferred to a non-European third country - Google LLC has a Privacy Shield certification for this purpose. Details under: (last accessed, 05.04.2018).

For this purpose, cookies are used that allow an analysis of the use of the website by users. The information generated thereby is transmitted to the server of the provider and stored there.

You can prevent this by setting up your browser so that no cookies are stored. We have concluded a corresponding contract data processing contract with the provider.

The cooperation with the web analytics provider is based on standard contractual clauses / adequacy decision of the European Commission, in this case Privacy Shield: (last accessed, 05.04.2018)

The data processing takes place on the basis of the legal regulations of the § 96 Abs 3 TKG as well as the art 6 Abs 1 a) (consent) and / or f (legitimate interest) of the GDPR.

Our concern in the sense of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized. The user data is kept for a period of 26 months.


Our websites use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies" (text files stored on users' computers) which allow an analysis of the website usage. The information generated by the cookies about the use of the websites by the users are usually transmitted to a Google server in the USA and are stored there.

In the case of the IP anonymization activation on our websites, the Google users IP address will be shortened beforehand within European Union member states or in other states members of the European Economic Area. Only in exceptional cases the full IP address will be transmitted to a Google server in the US and shortened there. IP anonymization is active on our websites. On behalf of the operator of our websites, Google will use this information to evaluate the use of the websites by the users, to compile reports on the website activities and to provide further services relating to website usage and internet usage to the website operator.
The shortened IP address provided by Google Analytics within the User Browser will not be merged with any other data provided by Google. Users can prevent the storage of cookies by the opt-out function on the Falkensteiner website or alternatively by an appropriate setting of their browser software; FMTG Services GmbH, however, points out to users that in this case, not all functions of our websites may be fully utilized. Furthermore, users can prevent the collection of data (including their IP address) generated by the cookies as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

For more information about Google data usage for advertising purposes, settings and opt-out options, please visit Google's websites: ("How Google uses information from sites or apps that use our services"), (" Use of data for promotional purposes "), (" Managing information, the Google uses to show you advertising ") and ("Determine which Google advertising shows you").

More information on the Google data protection can be found: (last accessed, 23.05.2018).

Use of Social Media Tools

We use social media tools such as Facebook, Instagram and Youtube for marketing purposes and manage pages on these platforms to inform interested parties, customers and users about our services and also to communicate with customers, users and interested parties via these platforms.

We process user data transmitted through these platforms by users, such as messages or posts on their pages. When calling up the platforms, the terms and conditions, privacy policies and respective data processing of the respective operator apply. The following platforms are currently in use:


We link to our Facebook account on our website and use functions as well as contents of Facebook.

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
D2 Dublin, Irland

Facebook Data Protection:


We link to our Instagram account on our website and use functions as well as contents of Instagram.

Instagram Inc.
1601 Willow Road
Menlo Park
CA 94025, USA

Instagram Data Protection:


We link and embed videos from YouTube.

Google LLC
1600 Amphitheatre Parkway
Mountain View
CA 94043, USA

YouTube Data Protection: .

Opt out possibility:

Use of Google Maps

On our website maps for the presentation of maps / locations of
Integrated and used Google Maps.

Google LLC
1600 Amphitheatr Parkway
Mountain View
CA 94043, USA

By using the Website, you agree that the data collected or entered by you may be collected, processed and used by Google LLC. For example, this information may be IP addresses, user location information, or other personal information collected as a result of settings on your device. As a rule, this does not happen without consent in the settings of your device.

The data may be collected, processed and used by Google, a representative or third party. A processing of the data in the USA take place.

Google Data protection: Opt out: